Shipping policy
Shipping Policy
Last updated: 24/02/2026
Thank you for shopping with Ars Cartella LTD. Please review our shipping policy below.
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Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped on weekends or public holidays.
You will receive a confirmation email once your order has been shipped.
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Shipping Time
Estimated delivery times:
• United Kingdom: 5–12 business days
• Europe: 7–14 business days
• International: 7–21 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high demand periods.
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Tracking Information
Once your order is shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update.
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Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time.
Customs & Import Taxes
Customers are responsible for any customs duties or import taxes that may apply.
We are not responsible for delays caused by customs clearance.
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Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
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Delays
While we do our best to deliver orders on time, we are not responsible for delays caused by:
• Shipping carriers
• Customs
• Natural events
• Incorrect customer information
If your order has not arrived within 30 days, please contact us.
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Contact
For shipping-related questions, contact us at:
📧 arscartella@gmail.com